Last updated 1 October 2026

Privacy Policy

This policy explains how Ace Earth Solutions Ltd collects, uses and protects personal information when you visit this website or get in touch with us.

Who we are

Ace Earth Solutions Ltd is the controller of your personal information. We are a company registered in England and Wales under company number 12487738. Our registered office is Ace House, 22 Chester Road, Sutton Coldfield, B73 5DA.

What we collect

  • Information you give us. If you contact us by email, telephone, post or through a form on this website, we collect the details you provide, such as your name, email address, telephone number, company name and the content of your message.
  • Technical information. When you visit this website, our servers record technical details such as your IP address, browser type and the pages you request. This is needed to deliver the website securely and to protect it from misuse.
  • Cookies. See the cookies section below.

How we use it

  • To respond to your enquiry and to provide quotations and services you ask for. Our lawful basis is taking steps at your request before entering into a contract, or performing a contract with you.
  • To run, secure and improve this website. Our lawful basis is our legitimate interest in operating a safe and reliable website.
  • To meet our legal and regulatory obligations, for example keeping business and tax records.

We do not sell your personal information, and we do not use it for automated decision making.

Who we share it with

We share personal information only with organisations that help us run our business and this website, such as our website hosting, email and IT service providers. They may only use it to provide their services to us and must keep it secure. We may also share information where the law requires us to.

This website loads fonts from Google Fonts, which means your browser connects to Google servers and shares your IP address with Google. Some of our service providers may process information outside the UK. Where that happens, we make sure appropriate safeguards are in place as required by UK data protection law.

How long we keep it

We keep enquiries and correspondence for as long as needed to deal with them and for a reasonable period afterwards. Where a contract follows, we keep records for as long as required for legal, accounting and insurance purposes, normally six years after the work ends. Records of your cookie choices are kept for two years.

Cookies

Cookies are small files stored on your device. This website uses:

  • Necessary cookies that keep the website working and secure, such as a session cookie and a security token. These cannot be switched off.
  • A consent cookie that remembers the choices you make in our cookie banner, so we do not ask you again on every visit. Your choice is remembered for six months.
  • Optional analytics and marketing cookies, which are only ever set if you agree to them in the cookie banner.

You can change your choice at any time using the cookie preferences link on this website, and you can also block or delete cookies in your browser settings.

Your rights

Under UK data protection law you have the right to:

  • ask for a copy of the personal information we hold about you;
  • ask us to correct information that is wrong or incomplete;
  • ask us to delete your information, or to restrict how we use it;
  • object to us using your information on the basis of our legitimate interests;
  • ask us to transfer information you gave us to another organisation.

To exercise any of these rights, please write to us at the address below. We will respond within one month.

Complaints

If you are unhappy with how we have handled your personal information, please contact us first so we can try to put it right. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113.

Changes to this policy

We may update this policy from time to time. The date at the top shows when it was last changed.

Contact us

Ace Earth Solutions Ltd
Ace House
22 Chester Road
Sutton Coldfield
B73 5DA